PRIVACY POLICY

Last updated: 23 July 2026

Canning Construction Pty Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you contact us, submit an enquiry, use our website, respond to an advertisement or engage with our services.

WHO WE ARE

Canning Construction Pty Ltd provides residential building, secondary dwelling, renovation and related construction services in Far North Queensland.

Privacy contact:

Canning Construction Pty Ltd
Email: [email protected]
Location: Kuranda, Queensland 4881

PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

Your name
Phone number
Email address
Residential or project address
Property and site information
Details about your proposed project
Budget, finance and anticipated construction timeframe
Plans, photographs, reports and supporting documents
Communication preferences
Records of emails, phone calls, SMS messages and enquiries
Information supplied through Meta, Facebook, Instagram, Google, our website, forms or other advertising platforms
Information required to prepare estimates, preliminary agreements, proposals or building contracts

We generally do not seek sensitive information unless it is reasonably necessary and you have provided it voluntarily or its collection is otherwise permitted by law.

HOW WE COLLECT PERSONAL INFORMATION

We may collect information directly from you when you:

Complete an online or Meta lead form
Request a guide, feasibility review or consultation
Submit an enquiry through our website
Contact us by phone, SMS, email or social media
Provide property details, plans, photographs or project documents
Request an estimate, proposal or building service
Enter into a preliminary agreement or building contract

We may also collect relevant information from publicly accessible sources, referral partners, consultants, councils, certifiers, service authorities, property databases and other parties involved in assessing or delivering your project.

WHY WE COLLECT AND USE YOUR INFORMATION

We may collect, hold and use your information to:

Respond to your enquiry
Assess your property or proposed project
Complete an initial desktop feasibility review
Determine whether our services may suit your needs
Arrange consultations or site inspections
Prepare estimates, preliminary agreements, proposals and contracts
Deliver construction and related services
Communicate with you about your enquiry or project
Send requested guides, resources and project information
Provide relevant follow-up information about our services
Manage client, supplier and subcontractor relationships
Meet legal, licensing, insurance, taxation and record-keeping obligations
Improve our systems, services, marketing and customer experience

Where required, we will seek your consent before using your personal information for direct marketing.

DESKTOP PROPERTY REVIEWS

Where you request or agree to a desktop property review, we may use the property address and publicly available information to conduct an initial assessment.

This may include reviewing:

Property mapping
Lot boundaries
Planning overlays
Indicative setbacks
Aerial imagery
Publicly available service information
Council or planning information
Other readily accessible property data

A desktop review is preliminary only. It is not formal town planning, surveying, engineering, certification, finance or building approval advice.

DIRECT MARKETING AND CONTACT CONSENT

Where you provide consent, we may contact you by phone, email or SMS about:

Your enquiry
Your requested feasibility review
Secondary dwellings and residential building services
Relevant guides, resources, project pathways and offers

You may withdraw your consent or opt out of marketing communications at any time by:

Using the unsubscribe link in an email
Replying STOP to an SMS where available
Emailing [email protected]

We may still contact you about an active enquiry, agreement, project, invoice or other non-marketing service matter where reasonably necessary.

WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose relevant personal information to parties who assist us with your enquiry, project or business operations, including:

Employees and authorised representatives
Designers, engineers, surveyors and consultants
Certifiers, councils and government authorities
Suppliers and subcontractors
Insurers, lenders or finance-related parties where authorised
Legal, accounting and professional advisers
Software, website, CRM, email, cloud-storage and technology providers
Advertising and lead-generation platforms
Other parties where you have authorised the disclosure
Regulators or authorities where required or permitted by law

We only disclose information that is reasonably necessary for the relevant purpose.

OVERSEAS SERVICE PROVIDERS

Some technology, cloud-storage, CRM, communications, marketing or software providers may store or process information outside Australia.

The countries involved may vary depending on the provider and its infrastructure.

Where applicable, we take reasonable steps to select reputable providers and manage personal information consistently with applicable privacy obligations.

STORAGE AND SECURITY

We may hold information electronically and, where necessary, in hard-copy records.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include controlled system access, password protection, reputable cloud services, staff access controls and secure document-management practices.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

ACCESSING OR CORRECTING YOUR INFORMATION

You may ask to access the personal information we hold about you or request that inaccurate information be corrected.

Please email [email protected].

We may need to verify your identity before processing your request. In some circumstances, access may be limited or refused where permitted by law.

PRIVACY COMPLAINTS

To make a privacy complaint, email [email protected].

Please include enough information for us to understand and investigate your concern.

We will aim to acknowledge your complaint promptly and respond within a reasonable period.

WEBSITE COOKIES AND ANALYTICS

Our websites and landing pages may use cookies, pixels, analytics tools and similar technologies to:

Operate website functions
Remember preferences
Understand website activity
Measure advertising performance
Improve marketing and user experience
Deliver or measure relevant advertising

You can manage cookies through your browser settings, although disabling them may affect how some website features operate.

THIRD-PARTY WEBSITES

Our website, forms or advertisements may link to third-party websites or platforms.

We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies separately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, systems or legal obligations change.

The current version will be published on this page with the updated date.

CONTACT US

For questions, requests or complaints relating to privacy, contact:

Canning Construction Pty Ltd
Email: [email protected]
Location: Kuranda, Queensland 4881